jw7 live Privacy Policy

1 Introduction and Scope

This privacy policy applies to all users of the jw7 live platform. When you visit our website, open an account, or use any of our services, you are considered to have agreed to the terms of this policy.

You can learn more about our services and platform on our About Us page. jw7 live always treats user privacy as a top priority and ensures transparency in how your personal information is collected and used.

This policy is written in Bengali and applies specifically to users in Bangladesh. If you have any questions, you can contact our support team, who are available 24/7 via live chat and email in both Bengali and English.

2 What Information We Collect

jw7 live collects the types of information listed below. The purpose of collecting this information is solely to improve your service experience and maintain a secure environment.

2.1 Registration and Identity Information

When opening an account, you are required to provide the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Preferred username and password
• Documents required for identity verification (such as a national identity card)

2.2 Financial Transaction Information

Information provided during deposits and withdrawals — such as your bKash, Nagad, Rocket, or Upay mobile number and bank account details — is recorded. This information is used solely for transaction verification and security.

2.3 Usage and Activity Information

Information collected automatically while you use the platform:

• IP address and device type
• Browser type and operating system
• Login times and page visit history
• Game play history and betting records
• Data collected through cookies and similar technologies

2.4 Communication Information

When you contact us for support via live chat or email, a record of that conversation is kept so we can provide better service in the future.

3 Purpose of Data Collection

jw7 live collects and uses your information only for the specific purposes listed below. Your information is not used for any purpose beyond these.

• To create, verify, and manage your account
• To process financial transactions including deposits and withdrawals
• For security checks to prevent fraud and unauthorized access
• For customer support and resolving complaints
• To provide applicable bonuses, rewards, and promotional offers
• For research to improve service quality and develop new features
• To confirm age verification — jw7 live provides services only to individuals aged 21 and above
• To meet applicable legal obligations

We never sell your information to advertisers or third-party marketing agencies.

4 Data Sharing and Third Parties

jw7 live may share information with trusted third parties in limited cases and for specific reasons.

4.1 Service Partners

We work with approved service partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), game operations, and maintaining technical infrastructure. These partners may only use your information within the scope of their assigned tasks and are bound by confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose information in response to lawful requests from relevant authorities, court orders, or other legitimate reasons. In such cases, we always disclose only the minimum information necessary.

4.3 Corporate Structural Changes

In the event of a business merger or acquisition, your information may be transferred to the new entity. However, the terms of this privacy policy will remain in effect and you will be notified in advance.

5 Cookies and Tracking Technologies

The jw7 live website uses cookies and similar technologies to improve your browsing experience and ensure the site functions properly.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferred language and settings.
• Analytics cookies: Used to understand how users interact with the site, helping us improve service quality.

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling certain essential cookies may cause some features of the site to not work properly.

6 Data Storage and Security

jw7 live has put in place industry-standard technical and organizational measures to protect your information.

6.1 Encryption and Security Technology

All data is secured with SSL encryption. Payment-related information is processed in accordance with PCI-DSS standards. Data is stored in encrypted form on our servers.

6.2 Data Retention Period

Your information is retained while your account is active. After an account is closed, certain information may be kept for a defined period as required by legal obligations, dispute resolution, or fraud investigations.

6.3 Access Controls

Only authorized staff can access your personal information, and they operate under strict confidentiality policies. We maintain this standard through regular security audits.

7 User Rights

As a jw7 live user, you have the following rights over your own information:

7.1 Right to Access

You may ask us at any time what information we hold about you. After a verification process, we will provide you with details of that information.

7.2 Right to Correction

If any information stored in your account is incorrect or outdated, you may request a correction. General information can be changed directly from account settings; in some cases, assistance from the support team may be needed.

7.3 Right to Request Deletion

You may request to close your account and delete your personal information. However, some information may need to be retained for a defined period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not want to receive promotional emails or messages from jw7 live, use the unsubscribe option in any message or let the support team know.

8 Responsible Gaming and Use of Data

jw7 live uses your information to maintain a responsible gaming environment. By analyzing your gameplay patterns, we identify potential risks and offer support when needed.

Learn more about responsible gaming guidelines and protection tools on our Responsible Gaming page, which covers limit-setting and self-exclusion options.

Information used for this purpose is never used for advertising or marketing.

9 Privacy of Minors

jw7 live provides services only to individuals aged 21 and above. We do not knowingly collect information from any minor. Age is verified at registration and identity documents may be requested when necessary.

If it comes to our attention that a minor's information has been stored in our system, we will immediately close that account and delete the relevant information.

10 Changes to This Policy

jw7 live reserves the right to update this privacy policy when needed. If any significant changes are made, we will post a notice on the website and attempt to inform you at your registered email address.

If you continue to use the site after changes are made, you will be considered to have accepted the revised policy. We therefore recommend visiting this page regularly.

For general questions about this policy or our services, visit our FAQ page, which covers various aspects of our services in detail.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact the jw7 live support team.